Services and support/ 服务与支持

Every step, from paddle to collection, is written out below. Anything missing can go in the comment box on the front page and we will add it.

How to bid: A paddle and a deposit come first; room, telephone and online bids run in the same sale, and the hammer falls to the highest bid that clears the reserve. The premium is charged in bands on the hammer price, and the rates for that sale are printed in the footer of every catalogue page.
How to consign: Six photographs start it: front and back, rim and foot, the damage close up, one frame with a ruler, and we answer in three working days. Once the object is in hand we give an estimate band and a plain opinion on whether to offer it; nothing enters the catalogue until both sides agree. Consignment carries no fee.
Where we are: Beijing runs the two seasonal sales and the catalogue desk, Shanghai the previews, specialist sessions and meetings with collectors, Hong Kong the overseas accounts, shipping and settlement. All three work from the same consignment and catalogue records.Beijing · 798 Art District, No. 4 · Shanghai · 128 Waiha Road · Hong Kong · 12 Pedder Street, 8F
Collection and shipping: A release note is issued once hammer and premium are settled; works on paper take three working days to re-check before leaving, large objects five. Collect in person or ask us to pack and ship - packing and insurance are listed on separate lines of the invoice.

How to consign/ 公开征集

You send itSix photographs start the review: front and back, rim and foot, the damage close up, one frame with a ruler. We answer in three working days.
We lookThe object in hand: provenance, publication and condition checked, then an estimate band and a plain opinion on whether to offer it, agreed with you.
It is cataloguedPhotographed, written up, placed in a session and shown at the preview. Every line of the catalogue has to survive the questions asked in the room.
Hammer downRoom, telephone and online bids run together; the hammer brings a payment note, and settling it moves title, issues the invoice and releases the lot.

Consignment is free, and no third party collects fees for us.Write to consign

How the buyer's premium works: It is charged in bands on the hammer price: a higher rate on the first tranche, a lower rate above it, and the rates for each sale are printed in that sale's catalogue. The invoice lists hammer and premium on separate lines so you can check them.
Is the reserve published: No. The reserve is the lowest the seller will accept, normally at or below the low estimate. If bidding does not reach it the lot is withdrawn and recorded as reserved.
Paddles and deposits: Bidding needs a paddle and a deposit; night-sale paddles are separate from day ones. The deposit is credited against your purchase, or returned to its source within five working days.
Is the condition report a warranty: No. It is a description that lets you decide, before the preview, whether to look. Anything unclear should be checked in the room, or asked back as an additional detail photograph.
When can a lot be collected: A release note is issued once the hammer price and premium are paid; works on paper usually take three working days to re-check, large objects five. Collect in person or ask us to arrange shipping, with packing and insurance itemised.
Title and invoices: Title passes on payment in full; we issue an invoice for the purchase and record of provenance. Objects carrying export restrictions are flagged in the catalogue and need a licence arranged separately.

Ask anything here, or write to us directly.Write to us